🚀 Welcome to Your Next Adventure!
The Account Manager is responsible for managing relationships with restaurant and cafe partners, ensuring their success and satisfaction. They act as business consultants, driving growth through strategic initiatives, effective communication, and leveraging Snoonu’s marketing and operational tools.
🛠 What You’ll Get Your Hands On:
Account Management:
- Act as a liaison between Snoonu and its partners.
- Ensure partners receive the best offers and promotions.
- Convert brands to Snoonu Delivery and encourage the use of last-mile services.
Data and Documentation:
- Update documents and share accurate data.
- Perform data analysis and create presentations.
- Ensure financial updates and necessary documentation are provided to finance.
Sales and Revenue Generation:
- Sell non-commission revenue services.
- Promote marketing tools and studio services.
- Design and execute campaigns based on market trends.
Relationship Building:
- Build and maintain strong relationships with decision-makers.
- Organize and participate in partner meetings, lunches, and events.
- Represent Snoonu in official channels and at events.
Partner Education:
- Educate partners on operations, escalation matrices, and business impact.
- Ensure partners understand takeaway, drive-through, and other relevant processes.
- Facilitate training sessions and provide relevant materials to minimize cancellations.
Negotiation and Communication:
- Negotiate and convince partners effectively and respectfully.
- Communicate with all stakeholders and maintain a professional demeanor.
- Use WhatsApp Business for work communication, with automated replies after hours.
Tracking and Reporting:
- Track and report on partner performance and campaigns.
- Secure work data and prepare for fluctuations in orders.
- Provide regular updates to the Head of Partnership.
Market Understanding:
- Stay informed about market trends and competitor activities.
- Utilize market knowledge to provide valuable insights to partners.
- Initiate projects and suggest improvements from a partner’s perspective.
Team Collaboration:
- Work closely with the operations team to resolve partner issues.
- Collaborate with the finance team to ensure smooth financial operations.
- Share knowledge and techniques with the team.
Additional Expectations:
- Attend company events and dinners.
- Handle cancellations and refund disputes.
- Organize and prepare for leave, including handover of work phone and contacts.
- Block calendars ahead of time for vacations and notify partners of absences.
🧙♂️ The Magic You Bring
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- Master’s degree is a plus but not required.
- 1–3 years of experience in sales, account management, or business development (preferably B2B).
- Experience within food tech, tech, or FMCG industries is highly preferred.
- Proven record of managing clients or merchant relationships, achieving sales targets, and driving revenue growth.
- Internship-only background not sufficient; must have at least 1 year of full-time experience.
✨ Bonus Points if You Have:
- Strong business acumen and knowledge.
- Excellent negotiation and communication skills.
- Ability to build and maintain relationships with key stakeholders.
- Proficiency in data analysis and presentation.
- Understanding of marketing trends and campaign design.
- Team player with a go-getter attitude.
Inside Snoonu’s Universe:
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing:
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
The Quest We’re On:
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers:
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic at Snoonu:
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Beyond the Code: Giving Back Matters
We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
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