🚀 Welcome to Your Next Adventure!
The People Experience Associate is responsible for the end-to-end execution of People & Culture operations within an assigned business vertical. The role serves as the primary point of contact for employees and managers, ensuring a smooth employee lifecycle, consistent policy implementation, and a positive employee experience through efficient and compliant HR practices.
🛠 What You’ll Get Your Hands On:
1. P&C Operations Execution
Execute day-to-day People & Culture operations for the assigned vertical, ensuring accuracy, consistency, and timeliness.
Support the implementation of P&C processes, policies, and initiatives.
2. Employee Lifecycle Management
Manage end-to-end onboarding and offboarding processes, including documentation, system updates, and coordination with stakeholders.
Ensure all employee lifecycle activities are completed in a timely and compliant manner.
3. Employee & Manager Support
Act as the first point of contact for employees and managers on all people-related queries.
Provide timely, accurate, and professional support to ensure a positive employee experience.
4. Policy Implementation & Compliance
Promote awareness and understanding of company policies within the assigned vertical.
Ensure correct and consistent application of policies and escalate any deviations.
5. Coordination with Central P&C Operations
Liaise with central P&C Ops teams to support:
- Payroll inputs and validations
- Insurance processes
- Government-related documentation and compliance
- Escalations and issue resolution
6. Employee Data & Records Management
Maintain accurate and up-to-date employee records, including movements, contract changes, and role updates.
Ensure data integrity across HR systems and documentation.
7. Employee Relations Support
Handle first-level employee relations concerns, providing guidance and resolution where appropriate.
Escalate complex or sensitive issues to the relevant P&C stakeholders.
8. Process Adherence & Improvement
Ensure adherence to established P&C processes and service standards.
Identify operational gaps and recommend improvements to enhance efficiency and employee experience.
🧙♂️ The Magic You Bring
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 1–3 years of experience in HR, People & Culture, or operations-related roles.
- Basic understanding of employee lifecycle processes and HR operations.
- Familiarity with HR systems (e.g., HRIS platforms) is an advantage.
- Knowledge of labor laws in Qatar is preferred.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
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