🚀 Welcome to Your Next Adventure!
We are looking for an Operations Coordinator to support and optimize day-to-day last-mile delivery operations. You will work closely with 3PL partners, supply teams, and internal stakeholders to ensure operational efficiency, support city launches, monitor on-ground performance, and help deliver an exceptional customer experience
🛠 What You’ll Get Your Hands On:
- Own day-to-day communication with 3PL partners — following up on performance, resolving issues, and keeping agreements and documentation up to date
- Coordinate with the supply team to ensure rider fleet availability aligns with demand across your assigned zones
- Stay in close sync with Live Ops executives in other cities and the Ops HQ to share updates, align on priorities, and escalate blockers early
- Support city and zone launch activities from the ground up, merchant onboarding, readiness checks, and Go/No-Go status.
- Conduct field visits and merchant check-ins to verify on-ground readiness and maintain a real pulse on your area
- Prepare operational reports and structured updates for internal stakeholders and leadership
🧙♂️ The Magic You Bring
- 1-3 years of experience in operations, logistics coordination, or supply chain, ideally within a tech, delivery, or super app environment
- Strong organizational skills with the ability to manage multiple workstreams and deadlines simultaneously
- Confident communicator in both Arabic and English, with experience drafting professional correspondence and documentation
- Comfortable with data tools and able to build and maintain trackers, dashboards, and reports without hand-holding
- A proactive, field-oriented mindset, you don't wait to be told something is broken, you find it first
✨ Bonus Points if You Have:
- Prior experience in food delivery, ride-hailing, or a super app environment.
- Familiarity with dispatch tools, fleet management systems, or Google Maps / KML zone mapping.
- Basic knowledge of Omanisation regulations and 3PL compliance frameworks.
- Any additional language is win! (Urdu, Hindi, French, SQL…)
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
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